I haven't had a definitive response from Microsoft yet but did get a response from Eryck which is worthy of mention.
Eryck did a great communication job. He left me feeling that supplying further information (it had been supplied earlier but via a URL and maybe these guys don't have access to a browser) was really appreciated and that I was a valued customer.
I was left with a gentle rosy glow. Well done Eryck. I hope your colleagues on Microsoft.com can match your customer support performance.
Posted by Andrew Watt at October 8, 2003 10:31 AM