The blog post which stimulated Chris Anderson's response which I mentioned earlier Chris Anderson on Microsoft product support and MVPs was by Roy Asherove and entitled Mortal sin #2: Information hoarding .
It certainly stimulated more than a few responses. Some from MVPs. Some from Microsoft staff. And some from other people unhappy with Microsoft product support.
Roy's blog raised some interesting points. Rather than attempt to summarise it, I suggest you read it for yourself. Don't miss out on the comments further down the page.
Also, here are a few blogs which also picked up the discussion.
Jason King, Roy pipes up on MVP's hoarding information .
Scott Koon, Jason Salas musing on the lack of push from MS on their certification program , referring to a Jason Salas post.
Alex Lowe, Microsoft and developer support...... . Alex Lowe is a Microsoft employee.
Frans Bouma, Microsoft support? Where? .
Posted by Andrew Watt at February 15, 2004 12:20 PM